Membership & Billing

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Note: Customers who have previously cancelled their account membership, cannot reactivate their membership and will need to sign up for a new membership.

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REQUEST FOR FREEZE / HOLD OF THE XCAL MEMBERSHIP ACCOUNT

With 30 days prior notice, general members can FREEZE their account once a year. There is no fee per month during the FREEZE, but if the FREEZE exceeds 4 months an additional CHARGE of $40 to reactivate the account will apply.

With 30 days prior notice, APEX CLUB MEMBERSS can FREEZE their account 3 times a year; there is no fee per month during the FREEZE, and there are no additional fees to reactivate the membership account.

Get in touch with the XCAL Membership Team via the XCAL CONTACT FORM if you need to Submit an EXCEPTION Request to waive the “30-Day’s Notice Policy” if you are CANCELLING due to a Hardship – i.e., Health Reasons, Loss of Income, etc. Depending on the nature of your hardship, you may need to provide documents such as a letter of medical necessity, medical bills, disability letter, unemployment letter, etc.

Get in touch with the XCAL Membership Team via the XCAL CONTACT FORMif you need to Submit an EXCEPTION Request to waive the “30-Day’s Notice Policy” if you are CANCELLING due to a Hardship – i.e., Health Reasons, Loss of Income, etc. Depending on the nature of your hardship, you may need to provide documents such as a letter of medical necessity, medical bills, disability letter, unemployment letter, etc.

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